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LumenisMED

Frequently Asked Questions

Home FAQ

About LumenisMED

Are you a manufacturer or trading company?

We are a manufacturer with 11+ years of experience in R&D, sales, and after-sales services for aesthetic and medical laser machines.

Do you provide OEM/ODM services?

Yes, we warmly welcome OEM/ODM requests for all our aesthetic and medical laser devices.

What is the warranty period?

The host machine comes with a 2-year warranty, and the handpiece/handle comes with a 1-year warranty.

Do you provide technology support?

We have a professional tech support team. Queries are responded to within 24 hours and resolved within 72 hours. User manuals, operation videos, and face-to-face training are available online.

What is the typical delivery time?

Standard lasers are shipped within 3 working days. OEM products require 15-30 days production. We ship door-to-door via DHL/UPS/FedEx, or by air/sea transport.

Are your machines safe for all skin types?

Yes, our devices like Picoking, Fractional CO2, and Cryolipolysis machines are designed for safety and efficacy across all skin types.

Do you provide after-sales service globally?

Yes, we provide global after-sales support including installation guidance, maintenance, and technical assistance via online or on-site service.

Can I get training for using the machines?

Yes, we offer professional training for all devices, including face-to-face online guidance, video tutorials, and operation manuals.

Can the machines be customized for clinics?

Yes, we provide customization options for machines to suit clinic requirements, including logo branding, language settings, and treatment parameters.

Do you offer spare parts?

Yes, we provide original spare parts and accessories for all our machines to ensure long-term performance and durability.